Glovely Terms of Use

Effective date: June 17, 2026

1. Who We Are

These Terms of Use govern access to and use of Glovely, a customer
relationship management, clienteling, and messaging solution for retail brands
and their teams.

For these Terms, "Glovely," "we," "us," or "our" means the company or legal
entity that operates the Glovely service:

• Legal entity: BECOME

• Registered address: 164 RUE DE COURCELLES PARIS

• Contact email: contact@expertify.store

2. Acceptance Of These Terms

By creating an account, accessing Glovely, using Glovely, connecting a messaging
channel, or using any related website, application, API, integration, or service,
you agree to these Terms.

If you use Glovely on behalf of a company or other organization, you represent
that you have authority to bind that organization. In that case, "Customer"
or "you" means that organization.

If you do not agree to these Terms, you must not access or use Glovely.

3. The Service

Glovely helps retail and clienteling teams manage customer conversations,
customer profiles, follow-ups, purchase projects, wishlists, consent records,
offers, and related CRM activity across channels such as WhatsApp, Instagram,
Messenger, SMS, email, Klaviyo, and other connected systems.

The Service may include:

• shared inboxes and messaging workflows;

• customer profile and CRM records;

• retail and in-store clienteling workflows;

• follow-up tasks, purchase intent, wishlist, and preference tracking;

• consent capture and subscription status visibility;

• integrations with third-party messaging, CRM, commerce, marketing, and
  automation platforms;

• analytics, reporting, notifications, and administrative tools;

• APIs, webhooks, and developer or integration features.

We may improve, modify, suspend, or discontinue parts of the Service over time.
Where a change materially reduces paid functionality, we will use reasonable
efforts to provide advance notice when practical.

4. Accounts And Authorized Users

Customers are responsible for:

• ensuring that only authorized personnel access their Glovely workspace;

• maintaining accurate account and billing information;

• keeping login credentials confidential;

• managing user roles, permissions, and channel access;

• promptly disabling access for users who no longer require it;

• all activity that occurs under their workspace or user accounts.

You must notify us promptly if you suspect unauthorized access, credential
compromise, or misuse of your account.

5. Customer Data

Customer Data means content, records, messages, files, contacts, customer
profiles, notes, preferences, transaction context, CRM attributes, consent
signals, and other information submitted to or processed through Glovely by or
on behalf of a Customer.

As between Glovely and the Customer, the Customer owns Customer Data. These Terms
do not transfer ownership of Customer Data to us.

You grant us the limited rights needed to host, process, transmit, display,
secure, back up, support, and otherwise provide the Service. This includes
processing Customer Data through infrastructure providers and connected
third-party services as needed to operate Glovely.

6. Customer Responsibilities For Data And Communications

Customers are responsible for the legality, accuracy, quality, and
appropriateness of Customer Data and communications sent through Glovely.

You are responsible for:

• having a valid legal basis for collecting, storing, and using personal data;

• providing required notices to your customers and prospects;

• collecting and recording consent where required;

• honoring opt-out, unsubscribe, objection, deletion, and similar requests;

• ensuring that messages, campaigns, offers, and follow-ups comply with
  applicable consumer protection, privacy, marketing, anti-spam, telecom,
  platform, and sector-specific rules;

• ensuring that in-store users do not enter sensitive data unless your business
  has a valid basis and appropriate safeguards;

• configuring retention, access, and integrations consistently with your legal
  obligations.

Glovely is a tool used by your team. We do not decide what customers you contact,
what messages you send, what consent you rely on, or what business records you
choose to maintain.

7. Privacy And Data Protection

Our processing of personal data is described in our Privacy Policy and, where
applicable, any data processing agreement or similar data protection terms
entered into between us and the Customer.

For personal data contained in Customer Data, the Customer is generally the data
controller or business, and Glovely acts as a processor or service provider,
except where we process data for our own limited business purposes such as
account administration, security, billing, product analytics, and legal
compliance.

If data protection law requires a data processing agreement, the Customer must
ensure one is in place before using Glovely to process personal data.

8. Connected Channels And Third-Party Services

Glovely can connect with third-party services such as Meta products, WhatsApp,
Instagram, Messenger, SMS providers, email providers, CRM platforms, marketing
automation platforms, commerce platforms, analytics tools, and infrastructure
providers.

Your use of third-party services is subject to their own terms, policies,
permissions, rate limits, review requirements, and technical constraints. We are
not responsible for third-party services, changes to their APIs, their
availability, their pricing, their review decisions, or their enforcement of
their own policies.

You are responsible for:

• maintaining valid third-party accounts and permissions;

• configuring connected apps, webhooks, tokens, pages, numbers, and business
  assets correctly;

• obtaining required approvals, consents, and advanced permissions;

• complying with third-party platform terms and messaging policies;

• ensuring that your use of connected data is permitted by the relevant
  platform and applicable law.

We may suspend or restrict integrations if needed to protect the Service, comply
with third-party requirements, or prevent abuse.

9. Acceptable Use

You must not use Glovely to:

• violate any law, regulation, court order, platform rule, or third-party right;

• send spam, unlawful marketing, deceptive messages, or messages without
  required consent;

• harass, threaten, exploit, discriminate against, or harm any person;

• collect, store, or share personal data unlawfully;

• upload malware, malicious code, or harmful files;

• attempt to bypass rate limits, access controls, billing limits, or security
  measures;

• probe, scan, or test the vulnerability of the Service without authorization;

• reverse engineer, decompile, or attempt to extract source code except where
  allowed by law;

• interfere with the Service or other customers' use of the Service;

• use Glovely to build or benchmark a competing product without our written
  permission;

• misrepresent your identity, affiliation, authority, or relationship with a
  customer;

• use the Service for regulated high-risk decisions such as credit, insurance,
  employment, housing, medical, legal, or financial eligibility decisions unless
  expressly agreed in writing and supported by appropriate legal safeguards.

We may investigate suspected violations and suspend or terminate access where we
reasonably believe misuse has occurred.

10. Retail, Clienteling, And In-Store Use

Glovely is designed to support retail teams, including live in-store
interactions. Customers are responsible for training their staff to use Glovely
lawfully and professionally during face-to-face customer interactions.

In particular, Customers must ensure that store users:

• explain data collection and use clearly when required;

• capture consent accurately and only when it has actually been given;

• respect customer privacy during in-store conversations;

• avoid entering unnecessary sensitive information;

• record offers, preferences, purchase projects, wishlists, and follow-ups
  accurately;

• do not use customer data for purposes the customer would not reasonably expect
  or has not consented to where consent is required.

11. Messaging, Marketing, And Consent

When using Glovely for messaging or CRM activation, you are responsible for
complying with all applicable rules governing marketing, transactional messages,
consent, opt-out, unsubscribe, and customer communication preferences.

This may include rules under privacy, telecom, consumer protection, e-commerce,
anti-spam, and platform-specific messaging policies.

Glovely may help display or record consent and subscription information, but you
remain responsible for determining whether a message may lawfully be sent.

12. AI And Automation Features

Glovely may include AI-assisted or automated features, such as draft replies,
summaries, recommendations, suggested follow-ups, classification, enrichment, or
workflow automation.

Unless we expressly state otherwise:

• AI and automation outputs are suggestions, not professional advice;

• you are responsible for reviewing outputs before relying on them or sending
  them to customers;

• you must not use AI outputs as the sole basis for decisions that materially
  affect individuals;

• you must ensure automated communications remain accurate, lawful, respectful,
  and consistent with customer preferences;

• we do not guarantee that AI outputs will be accurate, complete, current,
  unbiased, or appropriate for every context.

You are responsible for configuring automation rules and connected systems so
they do not send unlawful, excessive, misleading, or unwanted communications.

13. Fees, Plans, And Payment

Paid plans, subscriptions, usage limits, billing cycles, overage charges, taxes,
and payment terms are described in the applicable order form, checkout page,
invoice, or written agreement.

Unless otherwise stated:

• fees are due in advance;

• fees are non-refundable except where required by law or expressly agreed;

• taxes are not included unless stated otherwise;

• you authorize us or our payment processor to charge the selected payment
  method for applicable fees;

• late or failed payments may result in suspension or termination of access.

We may change pricing or plan features prospectively by giving reasonable notice
or by posting updated pricing. Changes will not apply retroactively to a paid
billing period unless required by law or agreed with you.

14. Trials, Betas, And Pre-Release Features

We may offer trials, beta features, experiments, previews, or early access
features. These may be incomplete, change quickly, contain bugs, be subject to
additional terms, or be discontinued at any time.

Beta and pre-release features are provided as-is and should not be used for
critical workflows unless you accept the associated risk.

15. Service Availability And Support

We aim to provide a reliable service, but we do not guarantee uninterrupted or
error-free operation unless a separate written service level agreement applies.

The Service may be unavailable because of maintenance, updates, infrastructure
issues, third-party outages, security incidents, force majeure events, or other
reasons.

Support channels, response times, and support scope may depend on your plan or
agreement.

16. Security

We use reasonable technical and organizational measures designed to protect the
Service and Customer Data. However, no system is perfectly secure.

Customers are responsible for their own security practices, including:

• using strong authentication and access controls;

• managing user roles and permissions;

• protecting connected channel credentials and API keys;

• reviewing integrations and webhooks;

• promptly reporting suspected incidents;

• maintaining appropriate endpoint, browser, device, and network security.

You must not disclose vulnerabilities publicly without giving us a reasonable
opportunity to investigate and remediate them.

17. Confidentiality

Each party may receive non-public information from the other party that is
marked confidential or should reasonably be understood as confidential.

The receiving party must use confidential information only for purposes related
to these Terms, protect it using reasonable care, and not disclose it except to
personnel, affiliates, contractors, advisors, or providers who need to know it
and are bound by appropriate confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly
available through no fault of the receiving party, already known without
restriction, independently developed, or lawfully obtained from another source.

18. Intellectual Property

We and our licensors retain all rights, title, and interest in Glovely, including
software, designs, interfaces, workflows, documentation, trademarks, logos,
technology, and related intellectual property.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable,
revocable right to access and use the Service for your internal business
purposes.

You retain ownership of Customer Data. You also retain ownership of feedback you
provide, but you grant us a perpetual, worldwide, royalty-free right to use,
modify, and incorporate feedback without restriction or obligation to compensate
you.

19. Publicity

Unless you object in writing, we may identify your organization as a Glovely
customer using your name and logo in customer lists, presentations, and marketing
materials. We will stop new public use after receiving a written objection, but
existing materials may remain until reasonably updated.

20. Suspension And Termination

We may suspend or restrict access to the Service if:

• fees are overdue;

• we reasonably believe your use creates security, legal, operational, or
  reputational risk;

• you violate these Terms or third-party platform requirements;

• suspension is necessary to protect the Service, other customers, or third
  parties;

• required by law, court order, regulator, or platform provider.

Either party may terminate a subscription or account as allowed by the applicable
order form, plan terms, or written agreement.

Upon termination, your right to use the Service ends. We may delete or disable
access to Customer Data after a reasonable period, unless a separate agreement,
legal obligation, or product feature provides otherwise.

21. Data Export And Deletion

During an active subscription, Customers may export certain Customer Data using
available product features or by contacting us, subject to technical, security,
legal, and plan limitations.

After termination, we may retain Customer Data for a limited period for backup,
security, legal, billing, audit, dispute, or compliance purposes. We may delete
Customer Data according to our retention practices and applicable law.

Deleting data from Glovely may not delete corresponding data from third-party
services that the Customer connected, such as messaging platforms, CRMs,
commerce systems, analytics tools, or marketing platforms. Customers are
responsible for managing deletion and retention in those third-party systems.

22. Disclaimers

To the maximum extent permitted by law, the Service is provided as is and
as available.

We disclaim all warranties, whether express, implied, statutory, or otherwise,
including warranties of merchantability, fitness for a particular purpose,
non-infringement, availability, accuracy, and error-free operation.

We do not warrant that:

• the Service will meet every business requirement;

• the Service will be uninterrupted, secure, or error-free;

• third-party services will remain available or compatible;

• messages will always be delivered, received, or displayed correctly;

• AI, automation, analytics, or recommendations will be accurate or complete;

• Customer Data entered by users will be lawful, accurate, or appropriate.

Some jurisdictions do not allow certain disclaimers, so some of the above may
not apply to you.

23. Limitation Of Liability

To the maximum extent permitted by law, neither party will be liable for
indirect, incidental, special, consequential, exemplary, punitive, or lost-profit
damages, or for loss of goodwill, business interruption, loss of data, or cost
of substitute services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising
out of or relating to the Service or these Terms will not exceed the amounts
paid by the Customer to us for the Service during the twelve months before the
event giving rise to the claim.

These limitations do not limit liability that cannot legally be limited, or any
liability expressly excluded from limitation in a separate written agreement.

24. Indemnification

You will defend, indemnify, and hold harmless Glovely and its affiliates,
officers, directors, employees, contractors, and agents from and against claims,
damages, liabilities, losses, costs, and expenses, including reasonable legal
fees, arising from or related to:

• Customer Data;

• your use of the Service;

• your communications with customers or prospects;

• your products, services, offers, stores, campaigns, or business practices;

• your violation of these Terms or applicable law;

• your violation of third-party platform terms;

• your connected systems, integrations, credentials, or instructions;

• any allegation that Customer Data or your use of the Service infringes or
  violates third-party rights.

We may assume exclusive control of the defense of any matter subject to
indemnification, and you agree to cooperate with our defense.

25. Changes To These Terms

We may update these Terms from time to time. If changes are material, we will
use reasonable efforts to notify Customers, such as by email, in-product notice,
or posting an updated version online.

The updated Terms will take effect on the stated effective date. Continued use
of the Service after the updated Terms take effect means you accept the changes.

26. Governing Law And Disputes

These Terms are governed by the laws of France,
without regard to conflict-of-law rules.

The courts located in Paris will have exclusive jurisdiction over
disputes arising out of or relating to these Terms or the Service, unless
applicable law requires a different forum.

Before filing a claim, each party agrees to try to resolve disputes informally
by written notice and good-faith discussion for at least thirty days, except
where urgent injunctive relief is reasonably required.

27. Export, Sanctions, And Anti-Corruption

You must comply with applicable export control, sanctions, anti-bribery,
anti-corruption, and anti-money laundering laws.

You must not use Glovely if you are prohibited from doing so under applicable
sanctions or export laws, or if your use would cause us to violate such laws.

28. Assignment

You may not assign or transfer these Terms without our prior written consent,
except to a successor in connection with a merger, acquisition, corporate
reorganization, or sale of substantially all assets, provided the successor is
not a competitor and agrees to be bound by these Terms.

We may assign these Terms to an affiliate or successor in connection with a
merger, acquisition, reorganization, financing, or sale of assets.

29. Notices

We may provide notices by email, in-product message, account notification, or by
posting to our website.

Legal notices to us must be sent to:

• Email: davidnizard@expertify.store

• Address: 164 rue de courcelles Paris

Notices are deemed given when sent, posted, or delivered, unless applicable law
requires otherwise.

30. Miscellaneous

These Terms, together with any order form, data processing agreement, acceptable
use policy, privacy policy, and written agreement that references them, form the
entire agreement between the parties regarding the Service.

If any provision is unenforceable, the remaining provisions remain in effect.
Failure to enforce a provision is not a waiver.

Headings are for convenience only. The words "including" and "such as" mean
"including without limitation."

31. Contact

For questions about these Terms, contact:

Dénomination BECOME

SIREN 889 304 978

SIRET du siège social 889 304 978 00014

N° TVA Intracommunautaire FR77 889 304 978